RETURN OF PRODUCTS

For your best convenience, pharmelon.gr offers the possibility of returning or even replacing the products of your order, if for some reason you are not satisfied.All products may be returned, unprompted and without any extra charge within fourteen (14) calendar days of receipt. The products must be unused in the original packaging, accompanied with any gifts provided free of charge EITHER to the following address: MARIA KARAKOSTANOGLOU PHARMACY, KOILA KOZANI, TK 50100 (along with a signed note from the user) OR in person to the aforementioned address. In case the free of charge gift is not returned, the return of the product is not possible. 

Further, product returns are accepted only in the following cases:

-Improper execution of the order, i.e. delivery of wrong products.

- Product’s expiration date exceeded.

-Defective product, covered by warranty.

In these cases the following shall apply:

The products must be returned within fourteen (14) calendar days of receipt.

 The product must be unused in its original packaging accompanied with any gifts provided free of charge. Gifts free of charge should be returned in order to proceed to the refund.

The product must be accompanied by the original purchase document (invoice or receipt). In the event that the purchase was made by credit card,  the original coupon issued by the bank terminal should be displayed/produced.

Provided that the return / refund terms are met and the return of the product has been accepted, the consumer is entitled to receive a credit note of equal value or to be fully refunded (if the purchase was made in cash). The refund will be completed within 30 days from the day the Network received the product back. If the purchase was made by credit card, the transaction will be cancelled and the credit card will be credited with the refunded amount..

In case a defective product is delivered by pharmellon.gr, please inform the Network about the defect as soon as possible. If the defect is covered by the manufacturer’s warranty, the shipping cost and replacement of the product will be at our expense.

In case pharmellon.gr is proven to be responsible for the defect, the return costs shall be borne by it and the customer has the option to be refunded, receive a credit note of equal value, or have the product re-delivered. In such case the product will be delivered at an address of your choice by the courier company we work with.

In case of the customer’s fault, the return packaging and shipping costs shall be borne by the customer.

Pharmellon.gr reserves the right to amend its return policy, by notifyingthe relevant new terms on its website.

If pharmellon.gr has reasonable grounds to believe that a customer abuses the right of return (e.g. repeatedly returns products) or acts in bad faith, itreserves the right to refuse the return of the product even if the above terms and conditions are met.

Before returning any product, you must contact us at 2461045050.

In the event that the product returned does not fulfill the terms of refund and it is unfit for return, then it will be returned to the customer. The customer solely bears the shipping costs.

 Any damage to the product during its return to the Network or the store is the sole and exclusive responsibility of the user.

The Networkadvises the users to carefully inspectthe condition of the products at the time of delivery (i.e. the intact packaging and their label) in order to detect any visible defects.

You can cancel your order if you wish, free of charge, provided that the products have not been shipped from our store. The order cancellation may be held after a prompt notification either by contacting us at 2461045050 or sending an email to orders@pharmellon.gr